5 steps · ~20 min · client guide

Get started on Pennylane in five steps.

Your accountant has invited you to work together on Pennylane. We'll walk you through connecting your banks, importing your invoices and dealing with Extencia with a minimum of fuss.

100% web-based Mobile app Real time Working with Extencia
A note about the videos. The videos in this guide are in French — they are produced by the software publishers. The written steps below cover the same ground in English, so you can follow the guide without them.
Step 01 · ~3 minutes

Welcome to Pennylane.

Key points

Pennylane is a fully web-based platform, available from a computer, a tablet or a smartphone, with nothing to install. You and your accountant work in the same space, in real time.

Your accountant has invited you to work together on Pennylane. The platform brings your banks, your invoices and your accounting documents together in one place. Here's what you need to get going.

Step by step

Opening your account

01
Accept your invitation

You'll get a welcome e-mail with a link to activate your access. Click it and accept the terms of use to set your password.

02
Log in

Go to the Pennylane interface and sign in with your e-mail address and your password.

03
Get to know the interface

The left-hand bar opens your different spaces (Transactions, Purchases, Sales, Documents…). Some items may not appear: that depends on your subscription plan and your user role (see the box below).

You're never on your own. You can always reach the Help centre, the user community, chat support from inside your interface and the Pennylane Academy. It's also worth installing the mobile app.
Worth knowing — plans & roles. Why can't you see every feature?
  • Depending on the subscription plan (Collaboratif, Basique, Essentiel, Premium), some features are available and others aren't.
  • The Collaboratif plan (often provided by Extencia) gives you invoice importing, bank tracking and limited creation of simple invoices.
  • There are 6 user roles with different levels of access (an « employee » role, for instance, only reaches the Pro Account and Purchases).
  • The details of your own plan are in the « Gestion abonnement » (Subscription management) area of your interface.
My checklist

Step 01 · 3 points to check

Step 02 · ~4 minutes

Connect your bank accounts.

Key points

Connecting your banks is the very first thing to do. It gives you a real-time view of your cash position, tracking of your invoice payments and automatic matching between transactions and invoices.

Whether you have one account or several, connect them first so that all your money in and out comes through and your accounts stay up to date effortlessly.

Step by step

Connecting your bank

01
Add a bank connection

From the settings, add your bank. Pennylane works through ACPR-approved providers Bridge and Powens, covering a wide range of banks.

02
Sync

Choose your bank and follow the connection process. Recent transactions come through automatically once the sync is live.

03
Check the connection

From the Transactions tab, click Comptes bancaires synchronisés (Synced bank accounts) at the top right to check the status. If recent transactions are showing, everything is working.

Tip — banks to set up beforehand. Some banks need configuring before you can connect: CIC, BNP Entreprise, HSBC, Société Générale, IbanFirst, La Banque Postale, Caisse d'Épargne and Qonto.
Frequently asked questions

Your questions about connecting your bank

A wide range, through Bridge and Powens. You can see the list right inside the tool.
Add it by hand and import your statements as CSV or Excel files.
Yes — as many accounts and banks as you need, all managed in one place.
Pennylane does not store your banking credentials; connections go through ACPR-approved providers.
Check your credentials, and that your bank isn't undergoing maintenance.
The Pennylane Pro Account. Included from the Basique plan upwards, with no hidden fees: configurable Mastercard cards, financial data always up to date, automatic matching of payments and expense-claim management. Depending on the arrangement agreed with Extencia, this service may not be part of your package — do talk to your Extencia contact about it.
My checklist

Step 02 · 3 points to check

Step 03 · ~4 minutes

Set up your invoicing tool.

Key points

Enter your company details once: they'll then appear automatically on all your quotes, invoices, purchase orders and delivery notes.

Once the editor is set up, you can produce an invoice in under a minute and get paid straight from Pennylane.

Step by step

Invoicing in three moves

01
Set up the editor

Enter your company details and your payment details. All of it will carry over automatically onto your sales documents.

02
Create a quote, then an invoice

Choose the client, add your items, save. From an accepted quote, turn it into an invoice in one click.

03
Keep track of payments

Tick off the payments you receive and chase them up if you need to.

Tip. Once an invoice is confirmed it can no longer be edited or deleted. If you've made a mistake, raise a credit note.
Frequently asked questions about invoicing. These points are covered in detail in the Pennylane help centre :
  • How do I create and personalise an invoice?
  • Producing a quote and turning it into an invoice?
  • Editing an invoice after it's created? (a confirmed invoice is final → raise a credit note)
  • Recurring invoicing?
  • Deposit invoices and credit notes?
  • E-invoicing compatibility?
My checklist

Step 03 · 3 points to check

Step 04 · ~5 minutes

Import and send in your invoices.

Key points

Bring all your invoices and receipts together in one place. No more hunting for paperwork at the year end: Extencia can prepare your accounts calmly.

Add your documents as you go, by hand or automatically, whichever suits you. There are three broad families of method.

What do you need?
  • I get my invoices by e-mail forwarding to Pennylane
  • I have the odd document to add manual import
  • My invoices are mostly on paper import by photo (mobile app)
  • I get a lot of invoices automatic import
Step by step

Choosing your import method

01
Manual import

Go to Achats Importer une facture (Purchases › Import an invoice) — or Ventes (Sales). Click Ajouter (Add) or drag and drop the file. Pennylane reads the document and fills in the details for you: check, complete, done.

02
Import by photo (mobile app)

Ideal for paper and till receipts. Open the Pennylane mobile app and photograph the document: the app does the rest, all you have to do is confirm.

03
Automatic import — 3 methods

By forwarding e-mail — the simplest route if your invoices already land in your mailbox. In Paramètres Transmission factures Adresses e-mail (Settings › Sending invoices › E-mail addresses), you get 2 unique addresses (purchases / sales).

Save them once and for all in your mail contacts, under a name you will spot easily — Pennylane, for example. From then on, every invoice you receive goes across in two clicks: Forward, then Pennylane. It files itself, with no download-then-import detour.

From the cloud — automatic import of the receipts sitting on Google Drive or Dropbox, by telling it which folders to watch. Your other documents are left alone.

From your own software / Qonto — connectors to your invoicing software (Sellsy, Zoho, Axonaut, Chargebee, Harvest) to bring in your sales in real time, and to Qonto for the purchase receipts tied to your transactions.

The Pennylane trick. If you create your invoices in Pennylane itself, there's no need to import them afterwards: they're already in the Sales tab and the matching happens automatically. Setting up automatic import.
My checklist

Step 04 · 3 points to check

Step 05 · ~4 minutes

Working well with your accountant.

Key points

Answering Extencia's requests quickly, right inside Pennylane, makes your accounts more reliable and saves going back and forth by e-mail.

Your accountant can get in touch with you inside the tool. Here's how to answer efficiently, while keeping things running smoothly.

Step by step

Good habits for working together

01
Answer requests for receipts

When your accountant asks for a receipt, you get a notification. Send it over in a few clicks from your transactions, with no e-mails involved.

02
Talk through comments and mentions

Use the comment box on a transaction or an invoice to ask a question or add a detail. Mention the person you're addressing with an @.

03
Send in your administrative paperwork (document library)

The GED (document library) is where your administrative paperwork can be requested, sent and stored, all in one place.

Play video: the document library in Pennylane
04
Keep your exchanges in one place

The collaboration centre (currently in beta) brings together everything you exchange with Extencia, so you're no longer juggling your inbox and Pennylane.

05
Agree how you'll work together

Take the time to agree with your accountant how you'll operate: who does what, and how often. Talking regularly keeps the relationship healthy and your accounts reliable.

Going further

Your Pennylane resources

Help centre

Answers in a few clicks.

Open ›
Community

Talk to other users and vote on what gets built next.

Join ›
Support

By chat from inside your interface, for anything still unresolved.

Mobile app

Scan your receipts while you're out and about.

Install ›
My checklist

Step 05 · 3 points to check

Need help?

We're here for you.

A question about your file or your software

Your Extencia contact is your first point of call. You'll find your local office details at extencia.fr/implantation.

A technical problem

Trouble logging in, an error message? Email sos@extencia.fr.

A screen that doesn't match this guide?

These tools are updated regularly, so a screenshot or a step may not be perfectly up to date. If you spot a difference or a mistake, tell your Extencia contact or email us at sos@extencia.fr — we'll correct the guide.