Send us your documents & track your invoices.
We'll walk you through logging in to i-Suite Expert, setting up the mobile app, uploading your documents and tracking your purchase invoices with i-Facture.
Welcome to i-Suite Expert.
i-Suite Expert is your online space with Extencia. It does two things: it lets you upload your documents (i-Dépôt · Extencia Connect) and track your purchase invoices as part of e-invoicing (i-Facture).
What you'll be able to do
Logging in
From a web browser or the iSuite Mobile app.
Upload your documents
Invoices, statements, receipts… sent to Extencia in a few clicks via i-Dépôt.
Track your invoices
View and manage your purchase invoices with i-Facture.
Logging in to i-Suite Expert.
Your space is available from a web browser on a computer, and from the iSuite Mobile app on a smartphone or tablet. Either way, you'll find the same tiles, depending on the services you subscribe to.
Logging in from a browser
Go to the Extencia website
Go to www.extencia.fr, click the Accès Client (Client access) tab, then choose ISuiteExpert from the drop-down menu.
Sign in
You'll be taken to the i-Suite Expert sign-in page. Enter the login details Extencia sent you — usually your e-mail address — then your password. If you've forgotten it, use the « Mot de passe oublié » (Forgotten password) link.
Get to know your home page
This is where you'll find your tiles, depending on the services enabled on your file: Dépôt - Extencia Connect (Upload — to send us your documents) and i-Facture (to track your purchase invoices), along with a summary of your file and your users.
Step 01 · 3 points to check
Setting up the mobile app.
The iSuite Mobile app lets you upload and scan your documents straight from your phone. You only need to set it up once, when you install it.
Installing & setting up iSuite Mobile
Download the app
On the Google Play, App Store or Windows Store, search for iSuite Mobile and install it.
Enter the server address
The first time you open it, you'll see the Configuration screen: enter the server address, tick Mode HTTPS (HTTPS mode), then validate the server.
Validate, then save
Click Valider le serveur (Validate server), then Enregistrer la configuration (Save configuration). That takes you straight to the sign-in page — all that's left is to enter your login details.
The configuration screen for your office
Pick your case: the exact values to enter appear straight away in the app.
Step 02 · 3 points to check
Uploading your documents (i-Dépôt).
You upload your documents from the « Dépôt - Extencia Connect » tile, sorted by category. They land in Extencia's inbox, and we're notified automatically — nothing left to print or post.
Upload & send in bulk
Open the upload tile & choose the category
Click the Dépôt - Extencia Connect tile. Choose the matching category: Fact. Achat (purchase invoices), Fact. Vente (sales invoices), Relevés Bancaires (bank statements), Autres Docs Comptables (other accounting documents), Docs Serv. Juridique / Social (legal / payroll documents) or IRPP (personal income tax).
Upload your files
Use Nouveau document (New document) for a single file, or Envoi Multiple (Bulk upload) to send several at once: choose the category, click « Sélectionnez des fichiers » (Select files), then pick your documents (up to 100 items at a time, all file types accepted).
Upload & scan on the go
Upload or photograph
In iSuite Mobile, open Dépôt - Extencia Connect, then tap + to add an item — either from your files or by taking a photo of it. Ideal for paper receipts and invoices.
Keeping track of your uploads
Each category shows the number of documents uploaded. Once your Extencia contact has collected and processed them, they disappear from the inbox (they're archived on the Extencia side): that's normal, nothing is lost.
Step 03 · 4 points to check
Getting to know i-Facture.
i-Facture is the tool you use to view and track your purchase invoices (and your sales invoices) as part of e-invoicing: your invoices arrive there through the Plateforme Agréée (approved e-invoicing platform, LVC) and through your own uploads.
Track your invoices
Getting there
From i-Suite Expert, click the i-Facture tile. You'll see the status of every invoice on your file.
Understanding the 3 statuses
À intégrer (To be posted) — invoices not yet in the accounts. À traiter (To action) — something is expected from you. Traitées (Processed) — the invoice history for the financial year.
Filtering & searching
Filter by due date, document type, payment status, supplier or payment method. The search finds an invoice by its date, supplier, number or amount.
Viewing, commenting, paying
Open an invoice to view it. You can add a comment (which reaches Extencia) and, depending on your services, go through to paying your supplier invoices.
- A question about your file or about the software — your Extencia contact: that's the right reflex in the vast majority of cases.
- A technical problem (can't log in, an error message) — write to sos@extencia.fr.
- The Assistance Extencia tile — it downloads the remote-support tool. Use it only when your Extencia contact asks you to, during a conversation : it does not send out a call for help.
Step 04 · 3 points to check
We're here for you.
Your Extencia contact is your first point of call. You'll find your local office details at extencia.fr/implantation.
Trouble logging in, an error message? Email sos@extencia.fr.
These tools are updated regularly, so a screenshot or a step may not be perfectly up to date. If you spot a difference or a mistake, tell your Extencia contact or email us at sos@extencia.fr — we'll correct the guide.